On-site repairs for washing machines that won't drain, spin or start, leaks, loud drum noise and error codes, plus tumble dryers that won't heat. Front loaders and top loaders.
Quick answer: The most common cause is a blocked drain pump filter, often from coins, hair clips or lint. Other causes are a failed drain pump, a kinked or blocked drain hose, an unbalanced load, a faulty door lock, or worn motor carbon brushes. Most machines won't spin until all the water has drained.
Before you call, check the pump filter behind the small flap at the bottom front of most front loaders. Put a towel and a shallow tray down first, because water will come out. Also check that the drain hose isn't kinked, and try a smaller, evenly spread load.
If the machine shows an error code, write it down together with the brand and model. It helps us bring the right part on the first visit.
Use this table to understand the likely fault before the technician arrives:
| Symptom | Most likely causes | What to check first |
|---|---|---|
| Won't drain, water left in drum | Blocked pump filter; failed drain pump; blocked hose | Clean the pump filter at the front bottom |
| Won't spin | Unbalanced load; drain problem; door lock; carbon brushes; motor or board | Try a small, evenly spread load |
| Won't start or door won't lock | Door lock or interlock; control board; power supply | Check the door closes fully and the child lock is off |
| Leaking water | Torn door seal; loose or split hoses; pump seal | Check the rubber door seal for tears or trapped items |
| Loud banging or grinding on spin | Worn drum bearings; broken suspension or shock absorbers; foreign object | Check the machine is level and the transit bolts are removed if it's new |
| Not filling with water | Tap closed; blocked inlet filter; inlet valve; pressure sensor | Check the tap is fully open and the hose isn't kinked |
| Tumble dryer runs but no heat | Heating element; thermal fuse; thermostat; blocked lint or condenser | Clean the lint filter and the condenser unit |
These are the error codes we see most often. Exact meanings can vary by model, so check your manual too.
| Brand | Code | Usual meaning |
|---|---|---|
| Samsung | 4C / 4E | Water supply problem (not filling) |
| Samsung | 5C / 5E | Drain problem (blocked filter or pump) |
| Samsung | UE / UB | Unbalanced load |
| Samsung | DC / dE | Door not closed or door lock fault |
| LG | OE | Drain problem |
| LG | IE | Water inlet problem |
| LG | UE | Unbalanced load |
| LG | dE | Door lock fault |
| LG | LE | Motor locked or motor fault |
If a code comes back after you've cleared the filter and restarted the machine, the part itself has probably failed and needs a technician.
Quick answer: A dryer that runs but doesn't heat usually has a failed heating element, thermal fuse or thermostat. Very often the cause is a blocked lint filter or condenser, which makes the dryer overheat.
We repair vented, condenser and heat-pump tumble dryers, including drum belts, rollers, door switches, sensors and control boards. Cleaning the lint filter after every load prevents most heating faults. See our guide: Tumble dryer not heating?
Quick answer: Every job starts with a flat R350 call-out fee. This covers travel, full on-site diagnosis and a written quote. The repair cost then depends on the part and labour needed, and you approve the quote before any work begins.
Pump filter blockages and hoses are usually the cheapest fixes. Drain pumps, door locks and inlet valves cost a bit more. Drum bearings, motors and control boards are the most expensive. For typical price ranges, see our appliance repair cost guide.
Most washing machines last about 8 to 12 years. If yours is younger than that and the repair costs less than half the price of a comparable new machine, repair usually makes sense. Premium brands like Miele and Bosch are generally worth repairing. The technician will tell you honestly if they aren't.
Hours: Monday to Saturday, 07:30 to 17:30. Most call-outs are handled the same day, subject to technician availability. For estates, send your access details when you book and we'll arrange gate entry.
We cover these areas for the same R350 call-out fee. Linked areas have their own local page.
We repair all major brands of front-loading and top-loading washing machines, washer-dryers and tumble dryers:
Samsung · LG · Defy · Bosch · Whirlpool · Miele · AEG · Siemens
Every repair starts with a flat R350 call-out fee. This covers travel, on-site diagnosis and a written quote. The final cost depends on the part needed, and you approve the quote before any work begins.
The load is spread unevenly, so the machine won't spin at full speed to protect itself. This often happens with one heavy item like a duvet or towel. If it happens with normal loads, the shock absorbers or suspension may be worn.
A loud rumbling or grinding noise usually means worn drum bearings. Banging can mean broken suspension or an object stuck between the drums. Worn bearings get worse over time, so it's best to have them checked early.
Yes. We repair vented, condenser and heat-pump tumble dryers, including heating faults, belts, rollers, sensors and control boards.
Yes. We regularly repair Miele, Bosch, Siemens and AEG machines, as well as Samsung, LG, Defy and Whirlpool.
We cover Sandton, Bryanston, Fourways, Midrand, Kyalami, Waterfall, Pretoria East, Centurion, Randburg, Northcliff, Bedfordview, Edenvale, Benoni and the surrounding suburbs, for the same R350 call-out fee.
Tell us your suburb, the brand and the fault, and we'll give you the earliest available slot.
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