The call-out fee
We charge a flat R350 diagnostic call-out fee across Gauteng — including Sandton, Bryanston, Hyde Park, Morningside, Fourways, Dainfern, Waterfall and Bedfordview, as well as Midrand, Centurion, Pretoria, Kempton Park and Benoni. This covers a technician coming to your home, opening up the appliance, and identifying the actual fault. If you go ahead with the repair, that R350 counts toward the total cost rather than being an additional charge on top.
What affects the price of a repair
- The part needed — a thermostat or a drain pump costs far less than a compressor, control board (PCB), or a drum assembly
- Labour time — some faults are a 20-minute swap, others require partial disassembly of the unit
- Brand and age — parts for older or less common models can cost more, or in rare cases need to be sourced specially
- Whether it's under warranty — if it is, we'll tell you and point you to the manufacturer's authorised service instead of quoting you
Typical repairs by appliance type
Fridges
Common fixable faults: door seals, thermostats, fan motors, and ice-maker issues sit at the lower end of the cost range. Compressor replacement is the most expensive fridge repair — on an older unit, we'll always flag if replacing the fridge makes more financial sense than repairing it.
Washing machines
Drain pumps, door locks, and inlet valves are common, lower-cost repairs. Drum bearing replacement (that grinding noise on spin) and control board faults cost more due to labour time and part cost.
Ovens & stoves
Heating elements and thermostats are usually straightforward, lower-cost fixes. Gas ignition and safety valve faults vary depending on what's actually failed.
Aircon units
A service (filter and coil clean, gas check) is the cheapest option. A gas leak repair and re-gas costs more, and compressor replacement is the most expensive — see our aircon not cooling guide for how to narrow down which one you likely have.
Tumble dryers, dishwashers & coffee machines
Blocked filters, vents and drain pumps are common low-cost fixes across all three categories. Heating elements (dryers) and control boards (dishwashers, coffee machines) sit higher.
When repair costs more than replacement
We'll always tell you honestly if a repair quote is approaching what a new unit would cost — this happens most often with older fridges needing a compressor, or washing machines needing both a drum bearing and control board at once. Our job is to get your appliance running reliably, not to sell a repair that doesn't make financial sense.
Still not sure what's wrong?
Our technicians diagnose on-site across Gauteng for a flat R350 call-out fee, which goes toward the repair if you go ahead.
Absolute